Privacy Policy

Your privacy is important to us. It is Gorilla Box's policy to respect your privacy regarding any information we may collect from you across our website, https://gorillabox.com, and other sites we own and operate. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

We collect information you provide directly to us when using our services, including:

• Contact information: name, email address, phone number, and mailing address
• Delivery details: pickup and delivery addresses, scheduling preferences
• Payment information: credit card details and billing address (processed securely by our payment providers — we do not store full card numbers)
• Account information: username, password, and order history
• Communications: any messages you send us through our contact forms or email

We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URL, pages viewed, and the date and time of your visit.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your moving box rental orders
• Schedule deliveries and pickups
• Process payments and send receipts
• Communicate with you about your orders, including confirmations and updates
• Respond to your questions, comments, and customer service requests
• Improve our website, services, and customer experience
• Comply with legal obligations

Third-Party Services

We use the following third-party services to operate our business. Each has its own privacy policy governing the use of your information:

• Payment processing: Braintree (a PayPal service) and Stripe securely handle all payment transactions
• Analytics: Google Analytics helps us understand how visitors use our website. It collects anonymized usage data such as pages visited and time on site
• Cloud storage: Amazon Web Services (AWS) securely stores order-related data

We do not sell, rent, or trade your personally identifying information to any third parties for marketing purposes.

Cookies and Tracking

Our website uses cookies — small text files stored on your device — to maintain your session, remember your preferences, and analyze website traffic through Google Analytics. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order records and transaction data are retained as required by applicable tax and business regulations.

Data Security

We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. All payment transactions are encrypted using industry-standard SSL/TLS technology. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations we may have to retain certain records
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at info@gorillabox.com or call (866) 222-1504.

Links to Other Websites

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility for their privacy policies. We encourage you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Updated” date at the top. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@gorillabox.com or call (866) 222-1504.

This policy is effective as of April 18, 2026.